Returns & Refunds
(Please note returns/refunds are only applicable to physical products but not to digital products)Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. List of products that are exempt from being returned or refund are
- Designs Digital
- Premium Articles (online versions)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or firstname.lastname@example.org
Exchanges/Shipping (Only applicable if you have purchased a physical product)
We only replace physical items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com & firstname.lastname@example.org for further steps.